How does "monthly messages and/or comments" works?
Kollect checks your fanpages' comments and messages on real time and also on demand, to extract its leads' contact info. Depending on each plan, you have a monthly limit of messages and/or comments that Kollect can check for you. If you check two times the same message (i.e. querying on demand a message that has been checked before), our system will log 2 messages.
How does "data history" works?
Do you offer refunds?
Can I use Kollect if I live on the EU, Russia or India?
Due to tax issues, we are not currently accepting customers from countries members of the European Union, Russia or India, so if you live in one of those countries, you can only use or Free plan. That said, we hope to start accepting those countries in a few months.
Is my data secure?
What do I do if I experiment problems using Kollect?
Feel free to contact us by sending an email to email@example.com. We the founders will answer any question that you have about Kollect. Also, we would love to hear any suggestions that you have :)